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Privacy Policy

Hunter Valley Winery Tours (“we,” “us,” or “our”) values your privacy and is committed to protecting the personal information we collect from you. This Privacy Policy outlines how we handle your personal information in compliance with the Australian Privacy Act 1988 (Cth).

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1. Collection of Personal Information

We collect personal information that is reasonably necessary to provide you with our services. This may include:

  • Contact Information: Name, email address, phone number, and address.

  • Booking Details: Tour preferences, dietary requirements, and travel details.

  • Payment Information: Credit card details or other payment information for booking purposes.

  • Other Information: Any other information you provide during the booking process, through feedback forms, or when contacting us directly.

We collect personal information directly from you unless it is impractical or unreasonable to do so.

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2. Use of Personal Information

We use your personal information for purposes that include:

  • Processing and managing tour bookings;

  • Communicating with you about your tour and providing updates;

  • Providing customer support;

  • Complying with legal and regulatory requirements;

  • Sending marketing communications about our tours and special offers (you may opt out at any time).
     

3. Disclosure of Personal Information

We may disclose your personal information:

  • To service providers and third-party vendors assisting with bookings, payment processing, and marketing;

  • To regulatory authorities if required by law;

  • To other third parties with your consent or as required to protect our rights and business.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

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4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, alteration, or disclosure. We use a combination of physical, technical, and administrative security measures to safeguard your data.
 

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
 

6. Your Rights

You have the right to:

  • Access your personal information;

  • Request correction of inaccurate or outdated information;

  • Withdraw consent to receive marketing communications at any time.

To exercise these rights, please contact us.
 

7. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting an updated version on our website.
 

8. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us.

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